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Relevant Tools, Articles and Resources
"The Top Ten Stupid Ways to Hinder Market Adoption " ... what better way to provide customer service than by NOT doing something to hinder someone from becoming a customer or from doing something to annoy a prospect.  This is a great list of online ways to make adoption of your products and services easy for your prospects .... READ

"Seven steps to remarkable customer service" ... while bootstrapping his company, Joel Spolsky learned some valuable customer service lessons ... READ